Everything you need to know about ordering, shipping, returns, sizing and care at Coco & Pud. Can't find your answer? Email us anytime at contact@cocoandpud.com.au.

Ordering & payment

How do I place an order?

Order online anytime — our website is open 24/7. Add items to your cart, select checkout, and follow the prompts to enter your shipping and payment details. You'll receive an email confirmation with a tracking number once your order is complete. Any questions, email contact@cocoandpud.com.au.

What payment methods do you accept?

We accept credit card, PayPal and Afterpay. All payments are processed securely by PayPal or Swipe, and your card details are never stored on our site. We never sell, trade or transfer your personal information to outside parties.

Can I use more than one discount code?

No — only one discount code can be used per purchase, and codes can't be combined on a single item. Discounts are at Coco & Pud's discretion, and some exclusions may apply on category-wide sales.

Shipping & delivery

Do you offer free shipping?

Yes — we offer free shipping on all orders over AUD $150 within Australia. For orders under $150, shipping is calculated at checkout.

How long does delivery take within Australia?

Orders are packed and dispatched daily, Monday to Friday (excluding public holidays). Delivery within Australia usually takes 2–5 business days, with an extra 1–3 business days for Western Australia and regional or non-metro areas. You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Yes — we ship worldwide. Shipping to the USA and the rest of the world is calculated at checkout. Standard international delivery averages up to 3 weeks (longer for some countries, depending on your local postal service), and tracking on standard international shipping can be limited. Import taxes and customs duties are the customer's responsibility.

How do pre-orders work?

Pre-order arrival dates are estimated and can shift due to circumstances beyond our control. If you order pre-order items alongside in-stock items, your order ships together as a single parcel once all items are available.

Returns & exchanges

What is your returns and exchange policy?

We offer size exchanges within 14 days of receipt, excluding sale and discounted items. To be accepted, items must be unworn, unwashed, odour-free, with their original tags attached and returned in their original packaging. We do not refund for change of mind, items that don't fit your pet, or sale/discounted items. Return shipping costs are the customer's responsibility.

How do I make a return?

Complete the downloadable Return Form and post your return — with proof of purchase and your original order number — within 14 days to: Coco & Pud, PO Box 3345, Robertson NSW 2577, Australia. Please allow up to 5 business days from the day we receive your return for it to be processed. Note that orders can't be cancelled once shipped. See our full Returns & Exchanges policy for details.

Sizing & care

How do I choose the right size?

Every product listing has its own size chart. We always recommend measuring your pet and comparing to that chart before ordering, as sizing can vary between designs.

How do I care for and wash my products?

Care instructions are included on each Coco & Pud product listing — please read these before washing or laundering. For other brands, washing instructions are included where available; if not, we recommend contacting the brand for the most appropriate method.

About & contact

Who is Coco & Pud?

Coco & Pud is an Australian luxury pet brand — an online retailer and wholesaler that designs and curates premium, ethically sourced accessories for dogs and cats, shipped worldwide from the Southern Highlands of NSW. Learn more on our Our Story page.

How do I contact you?

Email us anytime at contact@cocoandpud.com.au and we'll get back to you during office hours.